Returns, Withdrawal & Refunds Policy

A consumer (B2C) is a natural person purchasing for purposes outside their trade, business or professional activity.

A business customer (B2B) is a business or natural person purchasing within the course of their professional activity.

The statutory right of withdrawal described below concerns consumers. Returns of business purchases are governed by section 10.

No provision of this policy limits rights provided mandatorily by applicable law.

Unless a statutory exception applies, you may withdraw from your distance purchase, without giving a reason, within 14 calendar days of receipt of the products by you or by a third party you have designated, other than the carrier.

If products of the same order are delivered separately, the period is calculated from receipt of the last product. For a product delivered in multiple lots or pieces, it is calculated from receipt of the last lot or piece.

It is sufficient to send the withdrawal declaration before the relevant deadline expires. The products do not need to have already been returned within the same fourteen days.

Any extension of the period mandatorily provided by law continues to apply.

You can notify us of your decision:

For faster service, state your full name, the order number and the products the declaration concerns. Stating a reason for withdrawal is optional.

You may use the model in section 12, without this being mandatory.

Withdrawal does not depend on our prior approval. Any return reference number is used exclusively for the administration of the request.

For electronic submission through the store’s relevant function, a confirmation of receipt is sent on a durable medium, such as email, with the content, the date and the time of submission.

• By a clear declaration to orders@blouzaki.com.
• Through the online withdrawal function of the store.
• By letter to PNG Safety Ltd, Serifou 20A, 3046 Limassol, Cyprus.

After declaring withdrawal, you must send or hand over the products without undue delay and at the latest within 14 calendar days from the day you notified us of your decision.

The deadline is met if you send the products before it expires, even if they arrive later.

Returns can be sent to PNG Safety Ltd, Serifou 20A, 3046 Limassol, Cyprus. If a different return point is agreed, we will notify you in writing, without limiting your statutory deadline.

Please:

• Pack the products suitably so they are protected in transit.
• Include the order number or other details identifying the purchase.
• Keep the proof of posting. A service with tracking is recommended.
• The original dispatch address of the parcel is not necessarily a returns address.

Withdrawal or change of mind: the direct cost of sending the products back is borne by the consumer, unless we have agreed in writing to bear it.

We do not charge a handling or restocking fee for the exercise of the statutory right of withdrawal.

On withdrawal from the whole order we also refund the original delivery costs, up to the cost of the cheapest standard delivery method we offered at purchase. If you explicitly chose a more expensive delivery method, the additional difference is not refunded.

If delivery was embedded in the final prices of the products, the way the charge is displayed does not limit the statutory refundable amount.

On return of part of the order, the price of the returned products is refunded. Any refund of delivery costs is calculated based on the agreed charges and the part of the delivery service that relates solely to the returned products. No penalty and no retroactive increase of charges is imposed because of the withdrawal.

Faulty, wrong or non-conforming product: where the return concerns a confirmed lack of conformity or our incorrect execution of the order, we bear the necessary costs of return and remedy in accordance with the law. Contact us so we can organise the appropriate shipment or collection.

You may examine and try the products to the extent necessary to establish their nature, characteristics and fit, as you could reasonably do in a physical store.

Please return, where possible, the tags, accessories and original packaging. The absence of the original packaging does not automatically remove the right of withdrawal.

You are responsible for any reduction in value resulting from handling beyond the necessary inspection. Indicatively, use beyond trying on, washing, stains, persistent odours, damage or alterations may be taken into account.

Any reduction of the refundable amount must correspond to the actual reduction in value and is communicated to you with reasons. No automatic percentage deduction is applied.

No value reduction is charged in the cases where the law prohibits it, including the omission of the required information about withdrawal.

The right of withdrawal does not apply, to the extent provided by law, in particular to:

• Products made to personal specifications or clearly personalised, such as garments with special printing, embroidery, a logo or construction to personal measurements.
• Sealed products not suitable for return for health or hygiene reasons, once unsealed after delivery, provided the statutory conditions of the exception are met.
• Choosing a standard size or colour, sourcing from a warehouse abroad or a lack of local stock do not by themselves make a product personalised.
• These exceptions do not limit rights for faulty, wrong or non-conforming products. Sale and discounted products retain their statutory rights.

We refund the amounts due without undue delay and at the latest within 14 calendar days from our being informed of the withdrawal.

Unless we have offered to collect the products ourselves, we may withhold the refund until:

• We receive the products, or
• You provide sufficient proof that you sent them back, whichever occurs first.
• The refund is made with the same payment method used in the purchase, unless you explicitly agree otherwise, without any charge to you. For payment by cash on delivery, a bank transfer may be agreed.
• We do not substitute a mandatory monetary refund with a coupon or store credit without your explicit agreement.
• The refundable price corresponds to the amount actually paid for the products, after discounts and with the attributable VAT.

Your rights for faulty or non-conforming products are different from the right of withdrawal and are not limited to the fourteen-day period.

For consumer purchases, the statutory liability of the seller applies for a lack of conformity existing at delivery and appearing within the prescribed two-year period, with the extensions and other protections of the law.

Depending on the case, you are entitled to free repair or replacement and, when the statutory conditions are met, a proportionate price reduction or termination of the contract with a refund.

For a lack of conformity that becomes apparent within 30 days of delivery, the special rights of immediate replacement or rejection and termination provided by Cypriot law apply, with their statutory conditions.

Notify us at orders@blouzaki.com, describing the problem and stating your order. Photographs and packaging help the investigation, without being a mandatory precondition for exercising a right.

Normal wear, improper use or failure to follow care instructions do not in themselves constitute a lack of conformity.

The statutory consumer right of withdrawal does not apply to business purchases.

Return of correctly delivered, non-faulty products is accepted only following prior written agreement.

The agreement determines the accepted products and quantities, the deadline, the condition of the items, the transport cost and the method of financial settlement. Any restocking fee or retention of the original transport cost applies only where explicitly agreed.

Such a return is not an automatic right and does not create an obligation to accept future returns.

The business customer’s rights for faulty or non-conforming products are governed by the contract and applicable law.

For a different size, colour or model, return the original product under this policy and place a new order, unless a different procedure is agreed.

After the statutory deadlines expire, a return due to change of mind can be accepted only following written agreement.

This does not concern products sent on time following a lawful withdrawal declaration, nor claims for defects or lack of conformity.

To: PNG Safety Ltd — Blouzaki. Address: Serifou 20A, 3046 Limassol, Cyprus. Email: orders@blouzaki.com.

I hereby notify you that I withdraw from the contract of purchase of the following products:

• Products and quantities:
• Order number:
• Date of order:
• Date of receipt:
• Consumer’s full name:
• Consumer’s address:
• Date of declaration:
• Signature, only if submitted on paper:

PNG Safety Ltd — Blouzaki, Serifou 20A, 3046 Limassol, Cyprus. Email: orders@blouzaki.com. Registration number: HE59592. VAT number: 10059592D.